Salesforce AI Associate

The Salesforce AI Associate course is designed for professionals who want to build foundational knowledge of AI, Data, and CRM within the Salesforce ecosystem. This entry-level course focuses on how to apply Einstein AI and Agentforce capabilities to solve real business problems, drive smarter decision-making, and enhance customer experiences.

With Salesforce AI Associate training, you will learn how to:
• Understand the fundamentals of AI, machine learning, and data management in Salesforce
• Apply Einstein AI and Agentforce principles to inform strategies and improve outcomes
• Explore ethical AI practices, data governance, and security considerations
• Integrate AI-driven insights across Salesforce Customer 360 for sales, service, and marketing use cases
• Gain the skills needed to support organizations in their AI transformation journey

Completing this course prepares you for the Salesforce AI Associate certification, a credential that validates your ability to leverage AI within Salesforce and strengthens your career prospects in the growing field of AI-driven business solutions.